Responsible Gaming
Gaming Should Be Entertainment, Not Income
At 1win, we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose. Remember, the house always has an edge, and there are no guaranteed wins.
Age Verification
You must be at least 18 years of age or the legal gambling age in your jurisdiction in India to use 1win services. We are committed to preventing underage gambling and maintaining strict age verification protocols. If you are under the legal age, please do not participate in any gambling activities.
Warning Signs of Problem Gambling
Are you experiencing any of the following? These may indicate problematic gambling behavior:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Gambling Activity: Concealing the extent of your gambling from family or friends
- Neglecting Responsibilities: Spending excessive time gambling instead of work, school, or family duties
- Gambling with Borrowed Money: Using loans, credit cards, or borrowed funds to gamble
- Loss of Control: Being unable to stop or reduce your gambling despite wanting to
- Mood Changes: Becoming anxious, irritable, or depressed when not gambling
- Escalating Stakes: Needing to gamble with increasing amounts to achieve the same excitement
- Financial Problems: Experiencing debt, unpaid bills, or financial hardship due to gambling
- Failed Attempts to Quit: Multiple unsuccessful attempts to reduce or stop gambling
- Using Gambling to Escape: Gambling to cope with stress, anxiety, depression, or other problems
If you recognize any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools and Responsible Gaming Features
1win provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount of losses you are willing to accept
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Self-Exclusion: Voluntarily exclude yourself from your account for a specified duration (temporary or permanent)
- Session Time Limits: Set automatic logout after a predetermined time period
- Account Cooling-Off Period: Take a break from gambling for a specified number of days
These tools are available in your account settings. We encourage all players to use them proactively to maintain healthy gambling habits.
Support Organizations and Resources
If you or someone you know needs help with problem gambling, please reach out to these organizations:
India
- All India Gaming Federation (AIGF) - Supporting responsible gaming initiatives across India
- AASRA: Mental health helpline - Phone: 9820466726
- iCall: Emotional support helpline - Phone: 9152987821 (Available 24/7)
International Resources
- GamCare (UK): www.gamcare.org.uk - Free, confidential support for problem gambling
- GamStop (UK): www.gamstop.co.uk - National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au - Free counseling and support
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org - Helpline: 1-800-522-4700
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Provides information on problem gambling prevention and support
If You Need Help
Do not hesitate to reach out. Problem gambling is a serious issue, but help is available. Whether you're struggling yourself or concerned about someone else, speaking with a professional can make a significant difference.
Contact one of the support organizations listed above today. Remember, seeking help is a sign of strength, not weakness. Your well-being is more important than any wager.
For immediate assistance, contact AASRA at 9820466726 or iCall at 9152987821.
At 1win, we are committed to promoting responsible gaming and supporting our players' well-being. If you have questions about our responsible gaming tools or need additional support, please contact our customer service team.